Refund policies and requests

You can cancel your subscription at any time. We only issue refunds in certain circumstances. Before you cancel read this.

John-David Haire avatar
Written by John-David Haire
Updated over a week ago

Refund policy

Full refunds are issued automatically for 6-month, annual, or bi-annual website subscriptions cancelled within 14-days of the first payment.  Refunds may take 3 to 10 business days to process.  Otherwise, your site is set to auto-renew, and we follow these refund policies:

  • We don't offer refunds after 14-days following the first payment of a plan that is NOT billed monthly.

  • We don't offer refunds on any subscription that is billed monthly.

  • We don't offer refunds for renewal payments.  (At least three days before your 6-month, annual or bi-annual subscription renews, we'll send an email or in-app message, or both, letting you know you're scheduled for a payment.  This gives you a chance to update your credit card or cancel the renewal before the charge is processed.)

Request a refund

If you believe you’re eligible for a refund but haven’t received one, contact us by email at [email protected]. Be sure to include your name, email address associated with your account, domain associated with account, last payment date, and the reason you want a refund.  

We review every refund request we receive and aim to respond within two business days.

Note: If you haven't received a refund you're expecting, but it's been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.

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