sitewright.io subscriptions are set to automatically renew monthly, every 6-months, annually or bi-annually for your convenience and to avoid any interruption of service. This guide covers how automatic renewal works, how to enable or disable Auto-renew, and when your subscription will renew.

Auto-renewal subscriptions

All services are set to renew by default on their own billing cycles, either monthly, every 6-months, annually, or bi-annually.

We'll charge the billing card on file for your service. Always keep your billing information updated to avoid billing failures for these subscriptions.

If auto-renewal is disabled:

  • Your subscription will expire on the next payment date.

  • You can also cancel a subscription to end it immediately.

Enable or disable auto-renewal

Option 1 - Cancel your subscription immediately

This option cancels your subscription immediately and takes your site offline.

  1. Send an in-app message to our Account Services team requesting the cancellation under Option 1.

  2. Account Services may ask for some additional details, including the reason for cancellation (optional), but will process your cancellation request.

  3. This only applies to a subscription that is under a month to month obligation.

Option 2 - Disable the auto-renewal of your subscription.

This option sets your subscription to expire at the end of your current billing cycle.

  1. Send an in-app message to our Account Services team requesting the cancellation under Option 2.

  2. Account Services may ask for some additional details, including the reason for cancellation (optional), but will process your cancellation request.

  3. If your subscription is still under a commitment period the applicable cancellation fee will apply.

Cancellation Fee

A cancellation fee will apply to subscription cancellations that occur prior to a commitment period expiring. The cancellation fee will be the LESSER of 3-months payment at your current rate or the remaining payments left on your commitment plan.

Find your renewal payment dates

If you’re not sure when your next renewal payment is scheduled, follow the steps below.

  • You can review your current sitewright.io subscriptions through our [Billing Portal]. Upon signup you received an invitation to set up your Billing Portal account in order to [manage your sitewright.io subscription]. We also link access to this portal in all dunning messages. So anytime we have reached out to you regarding a past due account, you received a link to the Billing Portal.

  • If you can't locate access to the [Billing Portal] please submit an in-app request to our Account Services team and they will be happy to provide you a link.

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