We'll charge this card for each payment associated with your sitewright.io account.

All sitwright.io subscriptions automatically renew at the end of each billing period using the credit card information on file, unless you requested your auto-renew to be turned off. If you update your credit card before your next renewal date, we’ll use the updated card for the next payment. If your credit card expires, update your information before your next billing date to avoid a service interruption.

You can use these [accepted payment methods for sitewright.io billing]. If you're having trouble, visit Why was my card declined at checkout?

Before you begin

  • This guide covers changing the credit card on file for billing. If this isn't what you're looking for, you can also change your billing cycle, request to change your bill date or [reactivate a site].

  • If you manage multiple sites, the card on file for each is handled separately. To update the card for more than one of them, repeat the steps in this guide for each site.  Subscriptions are tied to the email address on file so if you use multiple email addresses with us be sure you update the subscription connected to the appropriate email address. 

  • It's not possible to remove a credit card on file, as sitewright.io sites need a card on file to maintain active subscriptions. 

Update your card

  1. Login to your Billing Portal

  2. Click Update Payment Method underneath your subscription details.

  3. Edit your payment details and click Save.

  4. If your account was past due, our system will attempt to bring your account current.

  5. If a payment was successful, you’ll receive a purchase receipt.

The fields are:

  • Full Name and Last Name

  • Credit or Debit Card Number 

  • CVC - For Visa, MasterCard, and Discover cards, the CVV is the three-digit number on the back of your card. For American Express cards, the CVV is the four-digit number on the front of your card.

  • Expiration Month and Year

  • Postal Code associated with the card.

Next steps

If your site is past due or you fixed a billing failure

If your last website subscription payment is past-due or you updated your card because you received a billing failure email, saving the new credit card automatically triggers a payment attempt. 

Troubleshooting

If you're having trouble with your credit card, please check with your bank. You can also visit Why was my card declined at checkout? and My site is past due for more help.

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